Refund and Returns Policy for phonecase.skin:
Thank you for shopping with us. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund and returns policy below.
1. Eligibility for Refunds and Returns:
We accept returns within 30 days of the original purchase date.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
2. How to Initiate a Return:
To initiate a return, please contact our customer service team at [customer-service@phonecase.skin] with your order number and details of the item you wish to return.
Our customer service team will guide you through the return process and provide you with a return authorization.
3. Return Shipping:
The customer is responsible for return shipping costs unless the return is due to a product defect or an error on our part.
We recommend using a trackable shipping service for returns.
4. Refund Processing:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If the return is approved, a refund will be processed to your original method of payment within 5 business days.
5. Exchanges:
If you received a defective or damaged item and need to exchange it for the same item, please contact our customer service team.
6. Non-Refundable Items:
Personalized or customized items are non-refundable unless they are defective or there is an error on our part.
7. Refunds on Sale Items:
Only regular-priced items are eligible for a refund. Sale items are non-refundable.
8. Customer Support:
If you have any questions or concerns regarding your purchase, please contact our customer service team at [customer-service@phonecase.skin].
We reserve the right to update and modify this policy at any time without notice. It is the responsibility of the customer to check our website for the most up-to-date policy.
Thank you for shopping with us!
www.phonecase.skin
info@phonecase.skin
[04.03.2024]